Frequently Asked Questions

Ordering & Delivery

  • You can place orders on our website, at one of our stores or by contacting us via telephone.
  • Purchases are generally available for delivery within 1-2 days, or even the same day subject to stock availability.
  • Once we’ve received your order, a member of the team will get in touch via telephone to arrange delivery at a time that is convenient for you. Please make sure you enter a valid telephone number at the checkout otherwise we may be unable to contact you leading to a delay in delivering your appliance.

Please check your measurements before ordering to make sure your purchase will fit in the space available.

Freestanding gas ovens and built-in gas hobs need a gap of 4cm clearance around the hobs. High-level gas ovens need 10cm clearance around the grill, with nothing above the grill.

If you are unsure about this, please contact us to check or request our measuring service. Our measuring service is available in the local area for £20, refundable on purchase of appliances.

If an item is too large there will be an administration fee to return the item.

We deliver to all postcodes within Lancashire.

If you are unsure of whether you are within range for free delivery, please enter your address at the checkout under “Calculate Shipping” and click “Update Totals”. If you not eligible for free delivery within our range, a message will be displayed in red. Sorry, you won’t be able to checkout online.

If you are outside the delivery range, please call us to order and we will give you a quote for delivery.

Purchases are generally available for delivery within 1-2 days, or even the same day subject to stock availability.

Once we’ve received your order, a member of the team will get in touch via telephone to arrange delivery at a time that is convenient for you.

Please make sure you enter a valid telephone number at the checkout otherwise we may be unable to contact you leading to a delay in delivering your appliance.

Please make sure our delivery men have clear and safe access, removing any breakable items from the area.

Please let us know in advance if:

  • The delivery involves stairs or cellars
  • There may be parking difficulty parking
  • The delivery is to a flat

We offer removal of old appliances being replaced by a new purchase. Please note: We will remove old appliances, including baking tins, drawers etc unless told otherwise.

Refrigeration must be complete as we give the old machines to a charity that refurbishes them, but they need all drawers and shelves. If you want to keep your shelves etc we cannot remove the old appliance.

We can sometimes offer same-day delivery for in-stock items ordered before 11am, schedule permitting. Please call us to check availability.

Toplex Van Picture

Returns & Cancellations

Items that have been fitted or used cannot be returned unless faulty.

Parts cannot be returned unless faulty (this will be checked before a refund is given), be sure this is the correct part you need to repair your appliance.

Please get in touch via telephone or e-mail if you are unsure about a product before purchasing and we’ll be glad to offer advice!

If you wish to cancel your order please contact us ASAP. Depending on the time elapsed since your order was placed, cancellation may be subject to an administration charge.

Servicing & Spare parts

Any problems with an appliance and we will arrange to have the manufacturer’s engineer call-out, this usually is within 3-5 working days. We do not usually swap items without an engineer confirming a fault and attempting to fix the issue. We and the manufacturer have the right to attempt to repair the item first.

Please be sure to have followed all troubleshooting and maintenance for your appliance as written in the instruction book before requesting a service call. Call-outs from ourselves or the manufacturer where there is no fault may be chargeable.

Please remember to check the fuse on the appliances plug and follow your instruction book, before requesting an engineer.

Please remember to check filters on dryers, washers and vacuums before requesting an engineer. Most manufacturers will charge, even under guarantee if there is no fault or if the fault is down to misuse.

Yes we can, but not whilst the guarantee is still active, as unauthorised repairs can void the guarantee.

Yes we can. To purchase spare parts we ALWAYS need the make, model and serial number, even for vacuum bags.

Please note: Unfortunately we cannot supply Vax, Cookworks, Proline or Diplomat parts or any ‘own brand’.

Parts for models under 2yrs and over 10yrs can often only be purchase direct from the manufacturer. If you purchase a part we presume that you are able to fit it and that you know that it is the part that is needed.

Parts have to be ordered and usually take 2-3 weeks to arrive.

Fitting & Connection

Our connection service includes connection of your appliance to suitable existing points, this means the fittings needed to let the appliance work nothing more. It does not include fitting plumbing or repairs to plumbing, or re-wiring or the fitting of junction boxes. We will not fit to substandard plumbing or wiring.

Gas fittings are arranged with a Gas Safe plumber in the local area. Please check that your kitchen meets Corgi requirements for gas fittings, especially on hobs and high level cookers. Please ask our staff if you have any queries on this matter.

Sorry, we will not be held liable for any work needed to ensure pipe work, gas, electrical supplies etc, meet with current requirements. Our service is for connection to suitable points only. 

Hobs and some integrated appliances require a kitchen fitter, we can supply this but it is chargable, prices quoted are for the basic job and do not include extra hours and parts(payment to fitter on delivery).

A measuring service is available for £20, refundable upon the purchase of your new appliance. We will come to measure the space at your home or business to ensure your appliance will fit into the space available.

Send us a message

Have a question about a product or aspect of our service? Please don’t hesitate to get in touch and we’ll be glad to help. Alternatively, call us on 01254 53295 (Mon-Sat 9:00 – 17:00)