Help and delivery information

Please check your measurements before placing your order to ensure your purchase will fit in the designated space.

If you are unsure, please contact us to check or request our measuring service. Our measuring service is available in the local area for £40, which is deductible against the purchase of a new appliance.

If an item is too large or too small, a re-stocking fee will be charged in order to return the item.

We deliver throughout Lancashire from our Blackburn base, including towns and cities such as Blackburn, Darwen, Preston, Burnley, Accrington, Chorley, Clitheroe, Leyland, Blackpool, Lytham St Annes, Morecambe and Lancaster.

We can also deliver to Merseyside and some parts of Yorkshire. If you are unsure whether you are within our delivery area, please enter your address at checkout under "Calculate shipping" and click "Update totals". If you are not eligible for free delivery, a message will be displayed in red and you will not be able to complete your purchase online.

• You can place orders on our website, in store, or by contacting us by telephone.
• Where products are shown as "In stock", you can select your delivery day and time slot just before checkout.
• Where products are not in stock, the lead time is typically 3-4 days. Once we receive your order we will contact you to arrange a suitable day and time for delivery.

We can sometimes offer same-day delivery for stock items ordered before 11.30am. This depends on our delivery schedule, but we are happy to help where possible. Please call us to check availability, or message us using the chat function on the website.

Please make sure our delivery team has clear and safe access, removing any valuable, dangerous or heavy items from doorways and passageways through the property.

Please notify us in advance if:

• The delivery involves stairs or cellars.
• Parking may be difficult.
• The delivery is to a flat or apartment.

Yes. We offer a very reasonably-priced recycling service. You will find this option just before checkout. Please ensure that any accessories from your old appliance that you wish to keep are removed before collection.

Refrigeration appliances must be complete with drawers and shelves. Otherwise, we will not be able to remove the appliance.

If you wish to cancel your order, please contact us as soon as possible. Depending on the time elapsed since your order was placed, a cancellation charge may apply.

Products that have been installed or used cannot be returned.

Products that have been delivered, but remain in their original packaging, may be returned if we are notified within 28 days of delivery. However, they will be subject to a re-stocking fee.

Please get in touch by telephone or email if you are unsure about a product before purchasing, and we will be glad to offer advice.

Should a fault arise within the warranty period, we are happy to contact the manufacturer on your behalf to arrange an engineer visit. The warranty is a repair warranty, and exchanges can only be made at the manufacturer’s discretion.

Please follow all troubleshooting and maintenance advice for your appliance, as referenced in the instruction manual, before requesting a service call. The manufacturer reserves the right to charge for their time if no fault is found.

Yes, we can, but not while the guarantee is still active. You can contact us for a quote.

Yes, we can. To purchase spare parts we will require the make, model and serial number. Please contact us for prices and availability.

The installation of freestanding appliances includes disconnecting the old appliance, then connecting and levelling the new appliance. We will then test the appliance to ensure there are no issues.

The installation of integrated appliances includes all of the above, plus the refitting of cupboard doors and plinths where applicable.

The connections for water, electric and gas must be suitable existing points. The installation service does not include additional plumbing, plumbing repairs, rewiring or fitting electrical junction boxes. We will not install where the plumbing or wiring is of substandard quality.

We can recycle your old appliance when delivering your new appliance. You can select this option before checkout.

Gas installations are arranged with one of our Gas Safe registered engineers. Please ensure that your kitchen meets current requirements for installation of gas appliances. Please ask our staff if you have any queries on this matter.

A measuring service is available for £40, refundable upon the purchase of your new appliance. We will arrange to measure the space at your home or business to ensure your new appliance will fit into the designated space.